frequently asked questions
What is your return/exchange policy?
We do not accept returns or exchanges. If your item has not arrived or has arrived damaged, I will refund you or replace the item. Email us at orders@thepomelocollective.com
Can I change my order?
Please email us at orders@thepomelocollective.com as soon as possible. Please note that once an order has been processed or shipped, we are unable to make further changes.
Do you offer custom orders?
We accept custom orders on a case-by-case basis depending on the scope and our current schedule. If you have something special in mind, please reach out to us at hello@thepomelocollective.com with your project details.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long does it take to get my order?
Most orders will be shipped out within 3-5 days.
Do you ship internationally?
Yes, we ship internationally! You can select your country at check-out. Shipping costs vary depending on location.
Do the prints come with frames?
Our prints do not come with frames.
Have questions about our Mail Club?
All questions regarding our mail club can be found on this page
Do you make everything yourself?
Yes, we design, print, cut, punch and bind all our work in our studio in Los Angeles.
Help! My order has arrived and it's damaged.
Please email us at orders@thepomelocollective.com asap with the details so we can help sort it out.
Help! My order has not arrived.
Please email us at orders@thepomelocollective.com asap with the details so we can help sort it out.